About us

Made to order, not pulled from a shelf

We are a small team with one job: personalized pieces for people whose pet has died. Nothing here is pulled from a shelf. Every order is opened, read and proofed by a person who knows what it is for, and nothing goes into production until you have approved exactly what it will say.

Why we do this

There’s a face you learned by heart.

The left ear sits a little lower. The white patch up top grows in crooked. The way the left side of the mouth moves first when they’re happy. You didn’t set out to memorize it. You just had a few thousand ordinary mornings with it.

Then one morning the house is quiet, and it isn’t the quiet that frightens you. It’s the thought that the face might start to blur. That in five years you’ll look at a photo, feel something’s off, and not be able to say what.

That’s the only reason this shop exists.

We engrave the face exactly — the crooked patch, the lower ear, all of it — onto something small enough to carry. Not to turn sadness into jewelry.

Just to keep the face somewhere you can reach.

How we work

Three rules we do not break

Nothing starts without a proof

You approve the exact wording and layout before material is cut. It costs us a day. It saves a family from receiving a misspelled name.

No selling during bereavement

We will tell you the cheaper option if it fits better. We do not add upgrades at checkout, and we do not send marketing to anyone who ordered after a loss.

Quiet packaging, always

The parcel says nothing about what is inside. Nobody wants to explain a delivery like this to a neighbour or a delivery driver.

The practical details

Facts you may want before ordering

How pieces are made
Made to order by our production partner, then checked against your approved proof before it is packed and despatched with tracking. If you want to know where a specific piece is manufactured, ask us and we will tell you.
Materials
Stainless steel, solid wood, ceramic, glass, air-dry clay and woven cord. No materials sourced from animals.
Turnaround
Proof within 1 working day. Production 3–5 working days. Delivery 5–12 days depending on destination.
Languages
We reply to enquiries in English. Engraving supports the full Latin alphabet, so Romanian and French names keep their diacritics (ă, â, î, ș, ț, é, è, ç, œ).
Company details
西安福禧电子商务有限责任公司 (Xi'an Fuxi E-Commerce Co., Ltd.), registration no. 91610122MADH00TE52, No. 27 Juxian Road, Huaxu Town, Lantian County, Xi'an, Shaanxi, China.

What we will tell you honestly

  • If a photo is too low-resolution to print well, we will say so before you pay.
  • If a name is too long to engrave cleanly at the size you want, we will offer alternatives.
  • If we cannot ship to your country without a customs problem, we will say so up front.
  • If a deadline is impossible, we will not pretend otherwise to win the order.

We do not publish invented review counts, fake awards or stock photography of "our team". What is on this page is what we actually do.

If you are a clinic, a crematorium or a retailer, the same production runs handle your private-label orders, from the first sample through to repeat orders.

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